The short version
| AI scribe app | AI worker (AI Underway) | |
|---|---|---|
| What it does | Transcribes the consult and drafts a note | Runs the whole task: match patient, draft, approval, file, follow up |
| Where it works | In its own app | Inside your existing systems, such as Cliniko, Nookal and email |
| Who checks | The practitioner | The practitioner, before anything is filed |
| Beyond notes | Usually nothing | Referrals, claim forms, reports, letters, chasing |
| Pricing model | Per clinician per month (8 Scribe: A$59, GST included) | Against the staff hours removed, from A$2,400 a month |
| Best for | Notes only, standard consults | Hours lost across several connected tasks |
Choose a scribe if
- Writing consult notes is the only problem.
- Your consults are standard and in one language.
- Staff do not mind copying the note into the record.
Choose an AI worker if
- Notes are finished late and admin staff re-key referrals, fill claim forms and chase reports.
- Off-the-shelf tools struggle with your consults, for example sessions that switch between English and Mandarin.
- You want the result filed in your system with a log of every action, not a draft in another app.
- You want the price tied to hours actually returned.
A sensible order
Start with the single task that costs the most hours. If that is notes alone, try a scribe such as our own 8 Scribe. If the hours are spread across connected steps, a 15-minute call will tell you whether an AI worker is worth a A$1,900 review. See the break-even maths first if you want to check the numbers yourself.