Referral received
ReasonPersistent lateral knee pain, 6 weeks
FundingChronic disease plan, 5 visits
FILED front desk checked
The paperwork is already underway.
AI workers that draft, file and chase the documents your team does by hand. Someone at your practice signs off on every one.
我们也可以用中文沟通。 We also work in Mandarin.
Allied-health clinics notes, referrals, insurer forms
Medical-legal practices chronologies with page references
Property law firms certificates and follow-ups
How it works
An extra pair of hands, on every shift.
The AI worker joins your practice and works inside the software you already have. It does the drafting, filing and chasing. Anything that leaves the building waits for a person.
- Works in Nookal, Cliniko, your inbox and your document storage
- Pauses for approval before anything is filed, sent or submitted
- Logs every action, so you can see what it did and why
- Filed GP referral to NookalMatched to an existing patient, plan visits recordeddone
- Drafted consult note, Room 2Mixed English and Mandarin sessionawaiting physio
- Prepared Section 32 certificate requestsWater, council, land tax, owners corporationawaiting conveyancer
- Read 1,248 pages of records214 dated events, each linked to a pagechronology ready
- Chased two outstanding specialist reportsFollow-up sent after approvalsent
Case files
Real workflows. Anonymous clients.
Practices trust us with confidential work, so we don’t name them. Each file says what the AI worker does and who checks it.
File 01 · Carlton, Victoria
Running
Physiotherapy clinic: notes done before the next patient
- Before
- Practitioners wrote clinical notes between patients or after hours. Several consults switch between English and Mandarin, which general dictation tools handled poorly.
- AI worker
- Records the consult with the patient’s consent, matches the patient from today’s diary, drafts the note in the clinic’s template and files it into the practice system.
- Who checks
- The treating practitioner reviews and approves every note before it is saved.
File 02 · Medical-legal practice
Delivered
Medical-legal reports: from two weeks of reading to a first draft
- Before
- Staff read 1,000+ pages of patient records by hand to build a chronology before the doctor could begin the report. One file took about two weeks.
- AI worker
- Reads scanned records, extracts every dated clinical event, standardises provider names and dates, builds the chronology with page references and drafts report sections.
- Who checks
- The examining doctor edits and signs the report. Every chronology entry links back to its source page.
File 03 · Property law firm, Victoria
Pilot in progress
Chinese-speaking property law firm: contract to certificate request
- Before
- Conveyancing staff move facts from contracts and correspondence between the matter system, email and a separate tracker, then chase certificates and completion updates by hand.
- Groundwork
- We mapped the firm’s recorded procedures from instruction to settlement before choosing the first step to automate.
- AI worker
- Reads an incoming contract or document and prepares the matching certificate or search request and its follow-up inside the firm’s existing tools.
- Who checks
- The responsible conveyancer approves each request before it is sent.
Pricing
Priced against labour, not seats.
Software is sold per user. We price against the hours the AI worker takes off your team, so it only makes sense if it removes more cost than it adds.
Example week, four-practitioner clinic. Change the hours to match yours.
18.5hours a week back
Labour returned, per yearA$50,875
Run and improve, per yearA$28,800
Net saving, per yearA$22,075
| Task | Hours a week by hand | Share the AI drafts | Hours returned |
|---|---|---|---|
| Consult notes, after hours | 78% | 9.0 | |
| Re-keying referrals | 88% | 3.5 | |
| Insurer and claim paperwork | 70% | 3.5 | |
| Chasing reports and letters | 71% | 2.5 | |
| Total | 24.0 | 18.5 |
Estimate over 50 working weeks at the starting monthly fee, before GST. The shares are examples; the workflow review measures yours.
15 minutes
Intro call
Free
- Tell us the task
- We say whether it is worth automating, or not
1 week
Workflow review
A$1,900 + GST
- We sit with the people who do the work
- Hours and cost baseline
- Fixed pilot quote and target
- Credited in full if you go ahead
4–6 weeksMost start here
Automation pilot
A$9,500 from, + GST
- One workflow, inside your existing tools
- Tested on your exceptions, with staff review
- Measured against the baseline
Monthly
Run and improve
A$2,400 /mo from, + GST
- We operate and monitor the AI worker
- It learns from your team’s corrections
- Monthly report of hours returned
We agree the pilot’s target in writing before we start. If the pilot misses it, you don’t pay the second half of the pilot fee.
Your records
Handled like the records they are.
Clinics and law firms are responsible for the records they share with us. These are the rules we work to on every engagement.
Stored in Australia
Systems run in Australian cloud regions by default. If a service must process data offshore, we tell you before it is used.
A person signs off
Nothing is filed, sent or submitted until someone at your practice approves it.
No training on your data
We use AI providers on terms that exclude your records from model training.
Least access, full log
The AI worker gets only the permissions its job needs. Every action it takes is logged.
Monitored every day
Errors alert us before they reach your team, and fixing them is part of the monthly fee.
Your systems stay the record
Notes, matters and files stay in software you own. Stop at any time without losing anything.
Who builds this
One engineer, accountable end to end.
The Underway family
OfferUnderway
Our live AI application platform with paid plans. It matches people to jobs, prepares tailored applications and tracks results, in English and Chinese. AI Underway brings the same engineering to practices.
NookalClinikoMicrosoft 365Google WorkspaceDocument AIStripe
Questions
What practices ask first
Will this replace our staff?
It replaces tasks, not people. Most practices use the returned hours for patients and clients, or to absorb growth without hiring. You decide.
Do we have to change our software?
No. The AI worker reads from and writes into the systems you already use, so your team keeps working where they work now.
What if the AI gets something wrong?
A person at your practice reviews every output before it is used. Corrections are recorded and used to improve the worker for your practice.
How long until it is working?
The review takes one week. A pilot runs four to six weeks for one workflow, including measurement against your baseline.
Is our data safe with AI?
Records stay in Australian cloud regions by default, are excluded from model training, are accessed with the least permissions needed and are deleted on request.
Do you only work with clinics and law firms?
That is where most of our work is. If your team spends hours moving facts between documents and systems, send us the task and we will tell you honestly whether it fits.
Can we talk in Mandarin?
Yes. We work in English and Mandarin. 我们也可以用中文沟通。
Last updated 9 November 2026
Book a 15-minute call
Tell us the task your team hates most.
Send a few lines and we will reply within one business day with whether it fits and a time to talk.
- What the task is and what it produces
- Who does it, and roughly how many hours a week
- Which software it touches
也可以用中文填写。 You can write in Mandarin too.
Prefer email?
hello@aiunderway.com